Delete your Kara Wash account

How to delete your account in the app

Open the Kara Wash app and sign in.

Go to the Settings tab.

Scroll to the bottom and tap Delete account, below Sign out.

Read the warning, which tells you what will be deleted and what will be kept, then tap "Yes, delete my account".

Your account is deleted straight away and you are signed out. The deletion is permanent and cannot be undone.

If you have a wash still booked

If you have already paid for a one-off wash that has not happened yet, the app will ask you to wait until that wash is done before deleting. This is so that a wash you have paid for is not cancelled by accident.

You can delete as soon as the wash has taken place. If you would rather not wait, contact us at hello@karawash.com and we will cancel and refund the wash, after which you can delete immediately.

A monthly plan never blocks deletion. Deleting ends the plan straight away: upcoming plan visits are removed and the month already paid for is not refunded by the deletion itself, exactly as if you had cancelled the plan in Settings.

If you took the plan out within the last seven days, you still have your statutory right to cancel it (Terms of Service, section 10). Email us at hello@karawash.com and we will refund what you paid, less any wash we have already carried out for you. You can do this before or after deleting your account.

What is deleted

Deleted immediately and permanently: your sign-in, your name, email address and mobile number, your cars including any photos you uploaded, your saved addresses and access notes, your wash rewards and stamp history, your answers to the onboarding survey, your notification tokens, and your saved payment method held by Stripe.

If you signed in with Apple, deleting your account also withdraws Kara Wash’s access to your Apple ID, so the two are no longer linked.

An unused gift card code is not part of your account. It is a code that anyone holding it can redeem, so it stays valid after you delete your account, and you or whoever you have given it to can still use it.

What is kept, and why

We keep the record of bookings and payments you made, permanently detached from you. What remains is the amount, the dates, what happened to the booking, the size class of the car and the payment reference. Your name, contact details, address, car name and number plate are removed from those records at the moment of deletion, and they can no longer be connected to you.

We keep them because we are required by law to keep accounting and tax records, and because we may need to answer a payment dispute raised through a bank or card scheme.

Photographs of your car taken at a wash, and the times of that visit, are kept for six months after the wash to deal with any complaint, damage claim or card payment dispute, and are then deleted. This continues after you delete your account, so for up to six months after your last wash we may still hold a photograph of your car, which may show its number plate.

Stripe keeps its own record of payments for as long as the law requires of it.

Our full Privacy Policy is at karawash.com/privacy.

If you cannot use the app

If you cannot sign in, or you have removed the app, email us at hello@karawash.com from the address on your account and ask us to delete it. We will verify that the request is genuine and then delete the account, and we will confirm when it is done. We will respond within one month and normally much sooner.