Gift Card Terms

1. What a gift card is

A Kara Wash gift card entitles the recipient to one full Kara Wash, inside and out, at an address we serve, booked through the Kara Wash app.

A card covers one wash whatever the size of the car: up to P149 for a small car, and up to P189 where the booking includes a big car. It is not a stored cash balance and it has no cash value.

A card is not a payment instrument, a voucher redeemable for money, or a financial product. It is a prepayment for a service we will provide.

2. Buying a card

Cards are bought on karawash.com and paid for by card through Stripe. The price of one card is P149. You may buy up to five in a single order.

You choose at checkout how the card is delivered. If you choose email, we send it to the recipient’s email address, either straight away or on a delivery date you choose. If you choose print, we email the card to you straight away, laid out to print and hand over in person. Either way, we also send you a receipt for your records.

Your contract to buy the card is with us. It is formed when your payment succeeds and we confirm the order.

Please check the recipient’s email address carefully before you pay. If a card goes to the wrong address because the address you gave us was wrong, contact us and we will do what we reasonably can to help, but we cannot always recover a card that has already been used.

These terms are always available at karawash.com/gift-card-terms, where you can read, save or print them. The version that applies to a card is the one in force on the day it was bought.

3. Using a card

A single-wash card is redeemed in the Kara Wash app: enter the code at checkout when booking a one-off wash and its value comes off the price.

A card can be used once, against one booking. One card may be applied to a booking at a time.

A gift card cannot be applied to a monthly plan. It is for one-off bookings only.

If you bought more than one wash as a single multi-wash card, that card is redeemed with our team at the wash rather than in the app. Show the code to the team when they arrive.

If the booking costs more than the card covers, for example because it includes more than one car, the balance is payable by card in the usual way. If the booking costs less, the difference is not refunded and no change is given.

The recipient will need a Kara Wash account and an address inside the area we serve.

4. Expiry

Kara Wash gift cards do not expire. We will not cancel a card, or reduce what it is worth, because time has passed.

If we ever decide to stop selling gift cards, cards already bought remain valid and we will continue to honour them.

5. Your right to cancel within seven days

Under section 35 of the Electronic Communications and Transactions Act 2014 you may cancel your purchase within seven days of buying, without giving a reason and without penalty, and we will refund you in full within 30 days.

To cancel, email hello@karawash.com with your order reference.

If the card has already been redeemed for a wash within those seven days, we cannot refund the value that has been used, because the service has been provided.

This right belongs to you as the buyer. A recipient who has been given a card has not bought anything from us and so has no right to a refund of it, but may of course use the card.

6. Refunds, cancellations and washes that do not happen

If a booking paid for with a gift card is cancelled or refunded, the card is restored and can be used again. You do not lose the card because a wash did not go ahead.

If a wash is treated as completed because we could not reach the car or nobody gave us access, the card is treated as used, in the same way as a paid booking under our Terms of Service.

We do not exchange gift cards for cash, and we do not buy cards back, except where the law requires it or where we have cancelled a card ourselves.

Where we do refund a gift card, we refund it to the card used to buy it where possible, or otherwise by a method we agree with you.

7. Looking after the code

Treat the code like cash. Anyone who has it can use it.

A card is transferable: you may give it to whoever you like. We are not able to tell who is entitled to a particular code, so we treat the person who presents it as entitled to use it.

If a card is lost, or you think someone else has used it, contact us at hello@karawash.com with your order reference. If it has not yet been redeemed we can usually cancel it and issue a replacement. Once it has been redeemed we cannot reverse it.

8. Misuse

We may cancel a gift card, without refund, only where we reasonably believe it was obtained fraudulently, bought with a stolen or disputed card, copied, tampered with, sold on commercially, or used as part of a scheme to abuse our pricing, our rewards or our gift cards. We will not cancel a card for any other reason.

Where we cancel a card we will tell the buyer why, unless the law prevents us.

9. If we stop trading

If we cease to provide the Kara Wash service, or can no longer honour a card for any reason, we will tell you straight away. We will then either honour outstanding gift cards during a notice period or refund the price paid for any card that has not been used, and any refund will be made within 30 days of our telling you.

10. Your personal information

To sell and deliver a card we hold your name and email address, the recipient’s name and email address, your message to them, and the delivery date you choose. Our Privacy Policy at karawash.com/privacy explains what we do with it and how long we keep it.

We use the recipient’s details only to deliver the card and to support its use. We do not market to them. Because the recipient has not given us those details themselves, our Privacy Policy tells them where the details came from and what rights they have, and so does the email that delivers the card.

11. General

We may change these terms for cards sold in future. The terms that apply to a card are the ones in force when it was bought, and a change will never reduce what an existing card is worth.

Our Terms of Service apply to any wash booked with a gift card, including the provisions on our responsibility to you and on damage.

These terms are governed by the law of Botswana, and the courts of Botswana have jurisdiction to hear any dispute about them. Nothing in this section limits any right you have under Botswana consumer law.